Customer service agents
Agents that answer the questions that come back every day from your own policy, and route what needs a person.
- AI Systems
- Built on the tools you already use
- A scope with a fixed price
The problem
Your morning starts in the inbox: where is my order, can I return this, when will it arrive. The same questions, answered again by hand, while the customer with a real problem waits at the back of the queue.
What’s included
- Answers from your own policy
- Drafts for questions that need judgement
- Exceptions to a person, with what the agent already looked up
- Every question resolved and logged
- Your list of what always stays with a person
What changes
The repeat questions handled first
Order status, returns and delivery times are answered from your own sources.
Judgement stays with a person
For harder questions the agent prepares a draft in your tone; someone on your team reads it and sends it.
Your team out of the inbox
They start the day on the questions that need them.
Questions
What always stays with a person?
Customers who are angry or upset, legal matters, anything that deletes or irreversibly changes customer data, and decisions about money above a limit you set. You draw up that list yourself before the agent goes live.
What if our policy has no answer?
Then the question goes to a person. If a rule turns out not to be written down anywhere, write it down first.
What does it cost?
That depends on what we build. After the free call you get a scope with a fixed price, before you commit to anything.
How fast is it live?
Usually within two to four weeks. Before we start you get a scope with a fixed timeline, so you know exactly when.
Not sure where to start? That’s what the call is for.
One call is enough to map it. After the call you get a scope with a fixed price.
Book a free build plan call