AI Systems
Agents that answer, sort and follow up, within the limits you set.
We install agents on the channels your customers already use, from chat and WhatsApp to email. They answer from your own policy, route what needs a person, and work within the limits you set. With Full Stack Agents, they run across support, operations and creative as one team.
- Answers from your own policy
- Exceptions to a person, with what the agent already looked up
- Every question resolved and logged
- Built on the tools you already use
- A scope with a fixed price
- Usually live in two to four weeks
The problem and what you’re left with
The daily work of running a business is mostly repetition: where is my order, can I return this, when can I come by.
The repeat questions handled first
Order status, returns and delivery times are answered from your own sources.
Judgement stays with a person
For harder questions the agent prepares a draft in your tone; someone on your team reads it and sends it.
Follow-up that happens
Reminders go out on the moments you set and stop by themselves when the customer replies.
One system instead of two projects
What support learns about your customers feeds the creative.
What we take over
- Answers from your own policy
- Drafts for questions that need judgement
- Exceptions to a person, with what the agent already looked up
- Your list of what always stays with a person
- A connection to your order system or CRM, and a calendar connection that plans appointments
- Incoming mail read and sorted, with follow-up on fixed moments you choose
- Nothing that is a promise goes out without your approval
- Every question and conversation resolved and logged
What you need to start
Access to the tools involved and one person on your side who knows how the work runs today. We handle the rest.
A fit
- Your morning starts in the inbox: where is my order, can I return this, when will it arrive.
- Follow-up on WhatsApp gets forgotten, and so do the appointments that should have been planned.
- A quote goes out and then nobody follows up, so it ends not with a no, but with silence.
- What support learns about your customers never reaches the creative.
Not a fit
- You have no written rules or policy an agent can answer from.
- You want everything to go out automatically without any check. With us, anything outside your rules goes to a person.
- It’s a few messages a week. Then doing it by hand is cheaper.
The parts of this package
- AI SystemsCustomer service agentsAgents that answer the questions that come back every day from your own policy, and route what needs a person.
- AI SystemsWhatsApp botsAgents that answer every lead on WhatsApp from your own policy, follow up and plan the appointment, within the limits you set.
- AI SystemsEmail agentsAgents that read what comes into the inbox, answer or draft from your own rules, and follow up so nothing ends in silence.
- AI SystemsFull Stack AgentsCreative and operations built, connected and run as one system by one team.
Questions
What always stays with a person?
Customers who are angry or upset, legal matters, anything that deletes or irreversibly changes customer data, and decisions about money above a limit you set. You draw up that list yourself before the agent goes live.
Does the agent make up prices?
No. A language model is not a calculator. Prices come from your own rules, and if a price is missing the agent hands the case back to you instead of filling something in.
Are messaging costs included?
No. Messaging costs are not included in the package.
What does it cost?
That depends on what we build. After the free call you get a scope with a fixed price, before you commit to anything.
How fast is it live?
Usually within two to four weeks. Before we start you get a scope with a fixed timeline, so you know exactly when.
Not sure where to start? That’s what the call is for.
One call is enough to map it. After the call you get a scope with a fixed price.
Discuss AI Systems